melbetbd Privacy Policy — How We Protect Your Data

1. Information We Collect

melbetbd collects personal information from you in several ways: directly when you register an account or contact support, automatically as you use the platform, and from third-party partners who help us verify your identity and process payments. The categories of information we collect are described below.

1.1 Information You Provide Directly

When you register for a melbetbd account, you are required to provide the following personal information:

• Identity data: Full legal name, date of birth, gender, and nationality
• Contact data: Email address, mobile phone number, and residential address (including district, city, and division — e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh)
• Verification documents: Copies of government-issued identification (National ID card, passport, or driver's licence) submitted during the KYC process
• Payment data: Mobile banking account identifiers for bKash, Nagad, Rocket, and Upay; bank card details (card number, expiry date) where applicable. Note: full card numbers are tokenised and never stored in plain text on melbetbd servers
• Account preferences: Username, password (stored as a hashed value — never in plain text), preferred language, and communication preferences
• Support communications: Records of your conversations with the melbetbd support team via live chat or email, including the content of your messages and any attachments submitted

1.2 Information Collected Automatically

When you visit or use the melbetbd platform, our systems automatically collect certain technical and behavioural information:

Data Category	Examples	Purpose
Device & technical data	IP address, device type, operating system, browser type and version	Security monitoring, fraud prevention
Usage data	Pages visited, games played, time spent, bet history, session duration	Platform improvement, responsible gaming monitoring
Location data	Approximate geographic location derived from IP address	Compliance verification, service localisation
Cookie data	Session identifiers, preference cookies, analytics identifiers	Authentication, personalisation, analytics
Transaction logs	Deposit and withdrawal timestamps, amounts, payment method used	Financial record-keeping, dispute resolution

1.3 Information from Third Parties

We may receive personal information about you from the following categories of third-party sources in order to verify your identity, prevent fraud, and comply with our anti-money laundering obligations:

• Identity verification service providers who cross-reference your submitted documents against authoritative databases
• Payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard network processors) who confirm the ownership and validity of your payment credentials
• Fraud prevention and risk assessment services that provide risk signals associated with device fingerprints or IP addresses
• Analytics platform providers that aggregate anonymised usage statistics to help us understand how players interact with the platform

2. How We Use Your Information

melbetbd uses the personal data it collects strictly for the purposes described in this policy. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which we process your personal data are as follows:

2.1 Account Management and Service Delivery

The most fundamental use of your personal data is to create and maintain your melbetbd account, to authenticate your identity each time you log in, and to deliver the core services of the platform — including access to casino games, sports betting markets (cricket BPL, IPL, T20 World Cup, ICC events, football, kabaddi), live dealer tables, slots, and promotional offers. Without this data, we cannot provide you with a functional, personalised account.

2.2 Identity Verification and Regulatory Compliance

melbetbd is legally and ethically obligated to verify that all players are aged 18 or above and that the platform is not being used to facilitate money laundering, fraud, or other financial crime. We use your identity documents, date of birth, and payment method information to fulfil these obligations. Data collected for compliance purposes may be retained for longer periods than other data categories, as required by applicable law.

2.3 Payment Processing

Your payment details are used solely to process deposits to your melbetbd wallet and to execute withdrawal requests to your verified payment accounts. Transaction records are maintained for financial audit and dispute resolution purposes. We share only the minimum necessary payment data with our payment processing partners to execute transactions.

2.4 Responsible Gaming Monitoring

melbetbd takes responsible gaming seriously. We use your account activity data — including session duration, betting frequency, deposit patterns, and wagering volumes — to monitor for signs of problematic gambling behaviour. If our systems identify concerning patterns, our responsible gaming team may reach out proactively to offer support resources, deposit limit suggestions, or information about self-exclusion options.

2.5 Platform Security and Fraud Prevention

We analyse technical and behavioural data to protect the platform and its users from fraud, multi-accounting, bonus abuse, identity theft, payment fraud, and other security threats. This processing is necessary to maintain the integrity of the platform and to protect the financial interests of all legitimate players.

2.6 Customer Support

Records of your communications with the melbetbd support team are retained to provide continuity of service, to resolve disputes, and to improve the quality of our support. Support agents access your account data on a need-to-know basis only.

2.7 Marketing Communications

With your explicit consent, melbetbd may send you promotional communications about new games, seasonal bonus offers (such as Eid, Pohela Boishakh, or BPL season promotions), and platform updates. You may withdraw your consent to marketing communications at any time by updating your notification preferences in your account settings or by contacting support. Withdrawal of marketing consent does not affect the processing of your data for account management or compliance purposes.

3. Sharing & Disclosure

melbetbd does not sell, rent, trade, or otherwise transfer your personal data to third parties for their own commercial purposes. We share your data only in the specific circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Service Partners and Processors

We work with a carefully selected set of third-party service providers who process personal data on our behalf under strict contractual data protection obligations. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, and card network processors receive the minimum transactional data required to execute deposits and withdrawals on your behalf.
• KYC and identity verification providers: These partners receive your submitted identity documents and personal details to perform age and identity checks.
• Game studio providers: Companies such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive a pseudonymous player identifier and wagering data necessary to run their certified game engines. They do not receive your full name or contact details.
• Analytics and platform monitoring services: Aggregated and anonymised usage data is shared with analytics partners to help us improve platform performance and user experience.
• Fraud prevention and cybersecurity services: Technical data such as IP addresses and device fingerprints may be shared with specialist security providers to detect and prevent fraud.

3.2 Legal and Regulatory Disclosure

melbetbd may be required to disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies if we are compelled to do so by applicable law, court order, or regulatory directive. In such cases, we will disclose only the minimum data required to comply with the legal obligation. Where permitted by law, we will notify you of such a disclosure request.

3.3 Business Transfers

In the event that melbetbd undergoes a merger, acquisition, reorganisation, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such an event, we will notify you via email and a prominent notice on the platform prior to your data being transferred and becoming subject to a different privacy policy. The acquiring entity will be required to honour the commitments made in this Privacy Policy with respect to data collected prior to the transfer.

4. Cookies & Tracking Technologies

melbetbd uses cookies and similar tracking technologies (such as pixel tags and local storage objects) to operate the platform effectively, remember your preferences, and understand how players use our services. This section explains the types of cookies we use and how you can manage them.

4.1 Types of Cookies Used

• Strictly necessary cookies: These cookies are essential for the platform to function. They enable you to log in securely, maintain your session, and navigate the site. These cookies cannot be disabled without breaking core platform functionality.
• Preference cookies: These cookies remember your settings and preferences — such as your preferred language, display settings, and notification preferences — so you do not need to re-enter them on each visit.
• Analytics cookies: We use anonymised analytics cookies to understand aggregate player behaviour on the platform, such as which pages are most visited and where users experience difficulties. This data is used to improve the platform and is not linked to identifiable individuals.
• Security cookies: These cookies support our fraud detection and account security systems. They help us identify unusual patterns of behaviour that may indicate unauthorised access attempts or fraudulent activity.

4.2 Managing Your Cookie Preferences

Most web browsers allow you to control cookie settings through the browser's preferences menu. You can typically set your browser to refuse all cookies, accept only first-party cookies, or notify you when a cookie is being set. Please note that disabling strictly necessary cookies will prevent you from logging in to your melbetbd account and using the platform's core features.

For mobile app users accessing melbetbd via a mobile browser, your device's privacy settings may offer additional controls over tracking and data collection by applications.

5. Data Security & Retention

Protecting the personal data entrusted to us by melbetbd players is a core operational priority. We implement a multi-layered security framework covering technical controls, organisational procedures, and contractual safeguards with all third-party partners who process data on our behalf.

5.1 Security Measures

• Encryption: All data transmitted between your device and melbetbd servers is protected using TLS 1.3 protocol. Sensitive data stored in our databases — including identity documents and payment credentials — is encrypted at rest using AES-256.
• Access controls: Personal data is accessible only to melbetbd staff who have a legitimate operational need. Access is managed via role-based permissions, multi-factor authentication for administrative systems, and comprehensive audit logging.
• Password security: Account passwords are stored exclusively as salted cryptographic hashes. We never store or transmit passwords in plain text.
• Infrastructure security: Our platform infrastructure is hosted in secure data centres with 24/7 physical security, network intrusion detection systems, and regular independent penetration testing.
• Incident response: melbetbd maintains a documented data breach response procedure. In the event of a security incident that affects your personal data, we will notify affected users as promptly as reasonably practicable.

5.2 Data Retention Periods

We retain different categories of personal data for different periods depending on the purpose for which they were collected and applicable legal requirements:

Data Category	Retention Period	Basis
Account registration data	Duration of account + 5 years after closure	Legal compliance, dispute resolution
KYC / identity documents	Duration of account + 7 years after closure	Anti-money laundering obligations
Transaction records	7 years from transaction date	Financial record-keeping requirements
Support communications	3 years from last contact	Service continuity, dispute history
Anonymised analytics data	Up to 26 months	Platform improvement
Marketing preferences	Until consent is withdrawn	Consent-based processing

When your data reaches the end of its retention period, it is securely deleted from live systems and backups within a reasonable operational timeframe. Data that cannot be fully deleted (e.g., anonymised aggregated statistics) will be irreversibly anonymised so that it can no longer be linked to your identity.

6. Your Privacy Rights

As a player on the melbetbd platform, you hold a number of rights with respect to the personal data we hold about you. We are committed to facilitating the exercise of these rights in a timely and straightforward manner. To submit a privacy rights request, please contact our support team via live chat or email at support@melbetbd.

We will respond to all verifiable privacy rights requests within 30 calendar days of receipt. In cases of complexity or high volume, we may extend this period by a further 30 days, in which case we will notify you of the extension. There is no charge for submitting a privacy rights request. We may ask you to verify your identity before processing a request to protect against unauthorised access to your data.

7. Third-Party Services

The melbetbd platform may reference or link to third-party services, game providers, and payment platforms in the course of delivering its services. This Privacy Policy applies solely to data processed by melbetbd and its contracted data processors. It does not extend to the data practices of third-party organisations.

7.1 Game Studio Providers

Casino games available on melbetbd are powered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game powered by one of these studios, limited technical session data is transmitted to the studio's servers to run the game engine. Each studio operates under its own data protection framework. melbetbd does not transmit your full name, email address, or contact details to game studios — only a pseudonymous session token and wagering data necessary to execute the game round are shared.

7.2 Payment Partners

Payment transactions on melbetbd are processed with the involvement of payment partners including bKash, Nagad, Rocket, Upay, and card network processors. These partners receive the transaction data necessary to execute payments and apply their own privacy policies to that data. melbetbd selects payment partners that maintain high standards of data security and player confidentiality. We recommend reviewing the privacy policy of your mobile banking provider for information about how they handle your transactional data.

7.3 No Responsibility for External Sites

melbetbd is not responsible for the privacy practices or content of any websites, applications, or services operated by third parties that are independent of the melbetbd platform. If you follow any reference to a third-party service, you do so at your own discretion and subject to that party's own terms and privacy policy.

8. Policy Updates & Contact

melbetbd reviews this Privacy Policy at least once per calendar year and updates it as necessary to reflect changes in our data practices, applicable laws, or platform services. When we make material changes to this policy, we will notify registered players via the email address on file and display a prominent notice on the platform for a minimum of 30 days following the change.

8.1 Continued Use as Acceptance

Your continued use of the melbetbd platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the updated policy, you should discontinue use of the platform and contact our support team to request account closure and data handling guidance.

8.2 How to Contact Us About Privacy

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by melbetbd, please reach out through the following channels:

• Email: support@melbetbd (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week from your melbetbd account dashboard
• WhatsApp Support: Available daily between 09:00 and 23:00 Bangladesh Standard Time (BST, UTC+6)

Our privacy support team aims to acknowledge all written enquiries within one business day and to provide a substantive response within five business days. For formal privacy rights requests (access, erasure, portability, etc.), the 30-day response window described in Section 6 applies.